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I have problem using phoenix suites, i have windows 7 and windows xp i try to update my tablet but when i plug my tablet after installing phoenix suites it cannot detect my tab it say usb device ( VID_1f3aPID_efe8) my pc unable to read my tab please help me!
can anyone help me im very frustrated im trying to update my firmware to 1.33v to1.35v but still my pc cannot detect my tab v812
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Try using a different USB cable, if you are using a desktop PC, connect the USB on the port from the back rather than on the front. Make sure you're using latest Phoenix Suite (v1.6)
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The trick is to turn off by holding the power button for 12 seconds then hold the home key and plug in the tablet. Now while still holding the home button hold the power button for 12 seconds you should hear a sound on you computer and it should be detected by phoenix suit. If that does not work do the same thing except instead of holding the power button tap the power button fast about 10 or 15 times.
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