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Arnova ANGB
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KBL
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2013/02/27 - 12:36
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Hi guys,

 

After browsing the web for a few days I came across this site and it looks like the place that I would get most help from, hopefully, in relation to my problem.

 

I have an Arnova GBook ANGB, that is all I know unfortunately.

The problem is, the USB socket on the bottom has become disconnected from the inside of the case and I can no  longer attach the USB cable to charge it up.

 

Does anyone know how to get the back off the GBook so I can get inside and see if I can fix the USB socket back in place please??

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2013/02/27 - 12:40
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This looks like a material / hardware problem.

Can you please make and upload a picture to help us understand the problem.

Cheers.

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KBL
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2013/02/27 - 13:01
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Arnovo-USB-problem.jpgImage Enlarger

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KBL
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2013/02/27 - 13:06
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Does that help at all?

 

The area in the red oval is where the USB connection is supposed to be, but it has become loose and is further inside.


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2013/02/27 - 13:22
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I more or less see the problem.

It's definitely something material related, I'm not sure it will be easy to put everything back in place from the outside. Disassembling the tablet is an option, but it probably voids the warranty.

The best is probably to contact Arnova/Archos and tell them about the problem, if it's a frequent failure on this model, you should be able to RMA your tablet. There are several user stories with similar problems regarding the micro USB connector on the ARCHOS G9 model that were replaced.

Cheers.

 

If you like our web site, applications and firmwares, feel free to support our site. Donations are used to pay the bills for our server hosting costs, development tools and purchase new tablets to support.

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2013/02/27 - 13:37
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Thanks.

 

I have tried contacting Arnovo a couple of times over the last few weeks and no reply.

I fix laptops computers etc myself and would be handy enough at fixing this if I could find out how to get it open. Want to be cautious as it is not mine.

The person who owns it does not have the receipt and it was only purchased at Christmas. Unfortunately it was from HMV who have since gone into administration and are not offering replacements or RMAs.

May be I will try Archos first though as well, see what they say, but if anyone can tell me how to get the back off I would appreciate it. There are no external screws so I assume it slides or pops off.

 

Thanks.

 

Edit: Seems the Archos site is not accessible.

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KBL
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2013/03/12 - 16:56
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Guys,

Does anyone have any contact phone numbers for either Archos or Arnova?? Anywhere I don't mind, as long as I can get in contact with someone that works there.

 

Customer Service absolutely sucks!!! They seem to be trying to hide.

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2013/03/12 - 16:58
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There you go:

http://www.arctablet.com/blog/forum/archos-and-arnova-company-info/archos-technical-support-rma-contact-information/

 

If you find other contact info, please add them in this topic, so we can complete the list.

 

Good luck with your RMA :)

If you like our web site, applications and firmwares, feel free to support our site. Donations are used to pay the bills for our server hosting costs, development tools and purchase new tablets to support.

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KBL
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2013/03/12 - 17:10
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Excellent. Thanks very much!!!

 

Fingers crossed.

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KBL
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2013/03/13 - 12:35
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Update:

 

Just got off the phone to Arnova Tech Support in the UK.

Good news is they are willing to do an RMA.

Bad news is they need the serial number which is not on the GBook, sticker missing and so far the owner is not able to find the box which also has the serial number on.

 

:(

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2013/04/02 - 02:51
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hi,

im on 4.0.3

there is an option in

settings>about tablet>status

that shows serial number but mine shows as unknown ?? (maybe thats why they ask for it ??)

luckily mine still has the sticker on the back

surely there not gonna refuse do to the fact you no longer have the box(which is quite normal orare  we meant to keep the packaging for every item we buy and they decided to put pretty important information on a sticker rather than on the back of the device with the model number ?? which they then ask for..)

i whould definatly argue this point if you havent altready

hope you get it sorted ,, iam looking for a disassembly guide and will link/post if have any luck :)

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KBL
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2013/04/19 - 09:19
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Hi,

 

Yeah, I thought you should be able to get it off the reader somewhere, if only I could get it started.

Still trying to find out how to take the back off. :(

 

I have argued until I'm black and blue. They won't do anything without that magic serial number.

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KBL
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2013/04/24 - 17:47
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Have taken the back off.

Gently prise apart front from back around the edge. It is just clipped together.

Now to attempt the Micro USB repair. Will leave that for tomorrow.

Not surprising it came off, only a small bit of solder on four pins. Grr.

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2013/04/24 - 17:55
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Hello KBL,

If you get the chance, could you please take some pictures and post them in the forum.

Cheers.

If you like our web site, applications and firmwares, feel free to support our site. Donations are used to pay the bills for our server hosting costs, development tools and purchase new tablets to support.

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KBL
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2013/04/25 - 13:20
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Will try, but doubt they will be great as I don't have a macro lens.

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