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Just wanted to make sure everyone had this, I've seen a lot of messages complaining that Arnova support never responds to the support emails. Their support telephone number for US is 877-221-0205 (not on arnova website, given to me by archos support). They answer promptly and are totally helpful. They are sending me a replacement power supply, the one I had was shorting. They also directed me to a factory data reset. It's in the settings under privacy settings.
Hope this helps everyone
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