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is your tablet in a working state ?
You have two options:
1) reset the tablet going to settings/storage and there should be an option regarding reseting/formating
2)download the official/custom firmware, and re-flash the tablet
If you download one of the firmwares from our forum, I do advise to use Rockchip Batch tool to flash the tablet.
You can make an idea on how to flash this tablet looking on similar tablets like 7b g2.
There is no step by step guide specific for this tablet.
Read this if you want to learn/find out more things.
If you still don`t manage to flash your tablet, refer to this
The root folder is the space that you get on the computer when you enable the usb storage, you just put the update.img in the drive that appears, no folders, no nothing.
Try to re-flash the tablet then.
Did you at least had a look on the links from above, because it does say how to flash a rockchip tablet.
It is only about opening your eyes and reading carefully.
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