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Hi, Im just wondering if anyone can help me out. I purchased an Arnova 10G2 last february which is almost at the end of its manufacturers warranty.
The device will not switch on or even light up when on charge. I have tried contacting Arnova tech via the "support" (and I use the term loosley) website to no avail.
I have filled out the details of my device and contact info etc, hit submit and get an automated reply via email saying my message has been passed to tech support and I will recieve a reply within 2 business days.
Funny that, as I have 2 emails dated 23rd November 2012 and 10th December 2012 telling me the same thing.
Anyone know how I can get hold of them without having to remortgage the house? All I want is an RMA so I can return the device for repair/replacement within its warranty period.
I think the next step could be to contact trading standards as in my opinion this lack of contact from customer services/opinions-on-teclast-p90hdch support has to be a breach of the warranty.
There seems to be quite some complaints to the answer delays by Archos / Arnova support. It's probably not a good practice to return the product without having an RMA created, but I understand your frustration.
I'm not sure it will help, but it may be worth trying to contact Archos (Arnova mother company) tech support, in some countries there is no extra cost for the call.
In any case, we'd like to hear about your experience with this RMA.
If you like our web site, applications and firmwares, feel free to support our site. Donations are used to pay the bills for our server hosting costs, development tools and purchase new tablets to support.
I contacted Archos in December regarding some issues with the Cobalt when you play videos on YouTube; they did not answered till now. It seems like the support service is missing at this moment.
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