Latest product reviews
ARCHOS 50 Diamond
ARCHOS GamePad2
ARCHOS
Smartphones
ARCHOS
TV Connect
ARCHOS 101 XS

A A A
Avatar

Please consider registering
Guest

Search

— Forum Scope —






— Match —





— Forum Options —





Minimum search word length is 3 characters - maximum search word length is 84 characters

Register Lost password?

ClockworkMod (CWM) Recovery easy install for RK3066 and RK3188 -- TWRP/CWM Flash-Tool and root for RK3288

 Please donate to support OMA and CrewRKTablets firmware work, thank you !

sp_Feed sp_TopicIcon
Contact info other than ridiculous premium rate number?
Avatar
P46EY
UK
New Member
Forum Posts: 1
Member Since:
2013/01/20
sp_UserOfflineSmall Offline
1
2013/01/20 - 20:39
sp_Permalink sp_Print

Hi, Im just wondering if anyone can help me out. I purchased an Arnova 10G2 last february which is almost at the end of its manufacturers warranty.

The device will not switch on or even light up when on charge. I have tried contacting Arnova tech via the "support" (and I use the term loosley) website to no avail.

I have filled out the details of my device and contact info etc, hit submit and get an automated reply via email saying my message has been passed to tech support and I will recieve a reply within 2 business days.

Funny that, as I have 2 emails dated 23rd November 2012 and 10th December 2012 telling me the same thing.

Anyone know how I can get hold of them without having to remortgage the house? All I want is an RMA so I can return the device for repair/replacement within its warranty period.

I think the next step could be to contact trading standards as in my opinion this lack of contact from customer services/opinions-on-teclast-p90hdch support has to be a breach of the warranty.

Avatar
admin

admin
Forum Posts: 5871
Member Since:
2010/09/11
sp_UserOfflineSmall Offline

Thanks Received: 3163
2
2013/01/21 - 12:01
sp_Permalink sp_Print

There seems to be quite some complaints to the answer delays by Archos / Arnova support. It's probably not a good practice to return the product without having an RMA created, but I understand your frustration.

I'm not sure it will help, but it may be worth trying to contact Archos (Arnova mother company) tech support, in some countries there is no extra cost for the call.

http://www.arctablet.com/blog/forum/archos-and-arnova-company-info/archos-technical-support-rma-contact-information/

 

In any case, we'd like to hear about your experience with this RMA.

Cheers.

If you like our web site, applications and firmwares, feel free to support our site. Donations are used to pay the bills for our server hosting costs, development tools and purchase new tablets to support.

Avatar
globula_neagra
Birmingham

Moderator

Firmware Guru
Forum Posts: 2424
Member Since:
2012/01/05
sp_UserOfflineSmall Offline

Thanks Received: 264
3
2013/01/21 - 16:18
sp_Permalink sp_Print

I contacted Archos in December regarding some issues with the Cobalt when you play videos on YouTube; they did not answered till now. It seems like the support service is missing at this moment.

Forum Timezone: Europe/Paris

Most Users Ever Online: 749

Currently Online: murigny64, EricGTS5570
146 Guest(s)

Currently Browsing this Page:
1 Guest(s)


Devices in use: Desktop (123), Phone (20), Tablet (5)

Top Posters:

Oma7144: 5664

globula_neagra: 2424

finless: 604

DarthJabba: 551

exelletor: 450

JochenKauz: 450

cracktech: 430

maikal: 394

Newest Members:

elclon

rudi2903

gonzoo10

gonzo10

inuyasha70

qlr

Forum Stats:

Groups: 10

Forums: 185

Topics: 5884

Posts: 58439

 

Member Stats:

Guest Posters: 43

Members: 255345

Moderators: 5

Admins: 1

Administrators: admin

Moderators: globula_neagra, exelletor, JochenKauz, Oma7144, cracktech


CrewRKTablets moderators: JochenKauz and Astralix