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Archos 50 Diamond broken screen

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Mol

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2015/05/18 - 22:20

My 50 Diamond has fallen on the floor and the screen has broken. Does anybody know where to buy a spare screen? Archos Customer Service is utterly useless so I've given up hope of getting any useful tips from them.

If I find a K-Touch Touch 7 screen, would that fit the 50 Diamond?

Thanks in advance for any help!

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Maria_ar

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2015/05/18 - 23:22

Hello Mol,

Sorry for your loss
It's sad to read, one more time, that the company support can't offer a proper service by repairing their own products.

As for the the 50 Diamond, we already pointed that it's quite likely a rebrand of a K-Touch Touch 7 smartphone.
There are many details on that topic, but we can't be sure both phones are identical until we try things like using a Touch 7 firmware on the Diamond or vice-versa and make sure that the display and touchscreen are working properly. It would make sense to verify that before looking for a Touch 7 display.

Opening the Diamond may also reveal the display and touch panel manufacturer / model number, but that's not guaranteed and the components may not be sold separately.

Last option that comes to mind is to wait a bit, on earlier models like the ARCHOS 50/53 Platinum it took a few months before parts and independent repair services started to offer screen repairs...

Good luck fixing your screen, please keep us posted as other unfortunate users may also get hit by the the absence of damage resistant glass treatment on the 50 Diamond...

Cheers.

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Mol

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2015/05/18 - 23:37

Thanks for the quick reply, these are all good suggestions.

A Touch 7 screen shouldn't set me back more than 20 bucks I think, assuming I can source one, so happy to give that a try. But opening the phone to see if I can find the manufacturer or type number of the screen is a good idea, let me try that first.

In its current stage the phone is almost unusable so I might as well void the warranty 😉

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gercour

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2015/06/01 - 23:30

Hello Mol,

I have the same problem than you: broken touch screen. I opened the phone but I can't find the manufacturer/type number of the screen. Have you managed to do it? (I have the SN of the IC Touch controller (FT53366QQ))

I was looking for a K-touch 7 touch screen and I just found this one (LCD + touch screen) :

http://www.aliexpress.com/item-img/lcd-screen-display-and-touch-screen-digiziter-glass-for-K-Touch-9781A-kis7-H1-whit-frame/32245529131.html

But I think that the K-Touch Narubi H1 use the same touch screen than the K-touch 7.

http://fr.aliexpress.com/store/product/New-Touch-Screen-Digitizer-Replacement-for-K-touch-Nibiru-H1/120273_1962965258.html

What do you think? Do you have more information?

Regards!

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Maria_ar

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2015/06/03 - 11:16

I encounter the same problem with the monitor. If you have anything new on replacement and tell me!
Thank you very much !!

Jean V

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2015/06/22 - 15:37

So do I. I am looking for a solution to change the screen. Thanks

Maria_ar

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2015/07/23 - 10:53

Hello,
we have nothing new on the problem with the broken screen;
or some other solution on the screen;

please let me know !!

Maria_ar

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2015/08/10 - 11:38

Good evening, take a look at this parts, and tell me your opinion please!

http://docteur-gsm.com/fr/archos-50-diamond/264935-vitre-tactile-archos-50-diamond.html

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ThomasCPE

apoc

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2015/08/30 - 13:47

Maria_ar said
Good evening, take a look at this parts, and tell me your opinion please!

http://docteur-gsm.com/fr/archos-50-diamond/264935-vitre-tactile-archos-50-diamond.html

In July, i have bought an archos 50 diamond touchscreen from this site. I have no news ... Try docteur gsm in google and you'll see that a lot of people have problems with it. I should have done that order 🙁

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2015/09/03 - 23:32

Hello,

I'd follow apoc's recommendation, docteur-gsm website seems to provide poor service according to the reviews here:

https://fr.trustpilot.com/review/docteur-gsm.com

Cheers.

jade_R

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2015/09/22 - 16:41

Hi,

I just found this:

http://fr.aliexpress.com/item/Touch-Screen-Digitizer-sensor-glass-Panel-lens-Replacement-for-archos-50-diamond-Free-ship-Tools/32460823318.html

I have bought it, I'll let you some news as soon as I receive the screen (20 business days...).

Regards

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2015/09/22 - 18:48

Hello jade_R,

Thanks for that, please let us know your experience with the touch screen, I'm sure that many people following this topic are interested in your feedback.

Cheers.

Marine@KK

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2015/10/09 - 04:39

Hi,

Guys, i bought from this website

http://docteur-gsm.com/fr/archos-50-diamond/264935-vitre-tactile-archos-50-diamond.html.

I received yesterday. And gave to people to fix. it worked well!!!!! i read comments of this website, but no choice i tried. It is ok to buy from this website. Before they sent me email that it was out of stock , and then after 7 days i received it.

Bravo, great news!!!!!

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apoc

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2015/10/09 - 06:06

I've sent many emails and get no response at all. Many people got the same problem. So no, it's not ok to buy from this website unless you feel (very) lucky.

Mol

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2015/10/11 - 16:09

Marine@KK that sounds great but why are you posting images from their web site? I would have perhaps believed you if you posted the package you received from them, with the screen in it. Without this, I'm going to assume you work for them.

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