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support duration

clement

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2013/02/03 - 23:42

Hi everybody,

does anyone know the average duration of a RMA on the 10-XS tab at ARchos ?

My tablet had strange colors (red pixel appear in the dark area, cyan instead of white) my tab was received by archos more than 3 weeks ago (jan 11th). the only information I have is "on going".

Have any of you experience the same issue ?

how long does it take to get the tab back ?

how to get accurate info about the status ?

regards.

admin

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2013/02/04 - 00:48

Well, there are no official stats about ARCHOS / Arnova RMAs, luckily Wink

From the reports I've read, they rarely repair tablets but either exchange them or give you a new one.

There are people that got their device replaced in a week or two. There are also a few horror stories on archoslounge.net forum about users waiting for their tablet replacement for weeks, even months. It seems these are specific cases of older models that Archos can't replace because of no stock.

The 101 XS being a new model, they may have some stock and be able to replace your product soon.

In any case please keep us posted on any status changes...

Good luck with your RMA !

Cheers.

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clement

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2013/02/25 - 16:07

Hi,

I got a new tablet back.

It took a big month but finally received a new sealled product. It seems the touch screen changed a little bit. The color issue doesn't exist anymore, that's positive.

However I also noticed that sometime the button in the angle were getting activate by themselves, this remains on the new products. I beleive it is due to the plastic case.

cheers

admin

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2013/02/25 - 16:10

Thanks for the update Clement.

A month is long delay for an RMA, glad you got a brand new 101XS Wink

Cheers.

clement

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2013/02/26 - 09:04

I need to correct the information I put above regarding the button that activate themselves : Once I recalibrate the device touchscreen, the SW works very well. So no issue anymore about this product. it works fine.