They advertise only for new sellers. . I have a fairly small closet and am just starting out. Sothe day every seller dreads has finally come: a case has been opened for your recent sale on Poshmark. ; Beside your current address, select Change. They said I didn't respond, but I did, with narrative and photos . Answer (1 of 2): While a seller themselves can't recharge you, as they have no power to do so, Poshmark can, you are also under a contractual obligation to pay for the item and cannot cancel unless it's within a certain time period (3hrs- unless you accepted or made an offer to a seller, in which. A group for anything and everything related to Poshmark! SHOPPERS BEWARE: I bought something from Poshmark and the seller sent me a different item (and sent another buyer my item). Poshmark pays for shipping on returned items. If the seller can ship the right item, Posh will usually provide shipping labels so the buyer and seller can swap the items and make the bundle whole. I would like to return an item purchased on Poshmark please help with this proce. Does it expire at some point? Why is this happening? Response: The item was photographed in natural light and accurately reflects the color of the item. I am very nervous, I've worked very hard on closet :(, New comments cannot be posted and votes cannot be cast. Returns are a part of selling. We currently host 4 parties per day with varying party themes of different brands, categories, departments, and trends. 3. Ask yourself: if someone were to screenshot this message thread and put it on blast, would it reflect well or poorly upon me? Head over to the Poshmark Community Toolkityour one-stop destination for mastering the ins and outs of running a successful Poshmark business, connecting with the community, and more. Cookie Notice Shipping was quick, seller had good communication and gave me a great deal on the bundle. If any of the following pertain to your order, please report the problem in the Poshmark app or website immediately: If no claim is made within 3 days of delivery, payment will be automatically released to the seller. I am new to Poshmark, it's been over two weeks since I submitted a bid..and nothing. PM knows it would be hard for the very active sellers to pull out now bc it has taken so much time, energy and money to get to where they are at PM. I'm fully expecting the 3rd to be another time waster-I cannot for the life of me understand it. As you may know, we recently rolled out a new default sort option for search to launch a more relevant search experience for all Poshers. My sales were good, not great when I first started around April 3rd. I must've gotten a little confused in the process and sent a size Large instead of the XL. What is going on please as I have gone from pretty decent sales again since you reverted to search just in to now absolute zero for the last ten days or so. I immediately used their online process for indicating that I received the. Why would you sell it to me if you have no intention of shipping. No. My closet is @karloren, Since you changed your format for selling I have gotten much more drop in sales. If you buy an item on Poshmark, and there's something wrong with it, or it is somehow different than advertised by the Poshmark seller, you have 3 days from the time of receiving it, to report the problem to Poshmark. After a certain number of days, Poshmark automatically refunds the buyer if the seller never ships the item using the prepaid label issued by Poshmark. Can anyone tell me if theyre going to refund the cost of the shipping I paid or if I lose that? It's the norm now so go ahead and use it. When commenting on the case, paraphrase or copy and paste that portion of the policy to remind the Facebook employee of it. This doesnt. A large following on Poshmark does NOT translate to more sales. Amount may vary by promotion.***. But with it not refreshing, its very difficult. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. However, if an item was purchased through the Make an Offer feature, that sale is final and does not get the 3-hour cancellation grace period. So posh approves the return but give me only 2 business days to ship it back. It was a bit of a frustrating experience. Obviously whatever youre doing to help them must really be working. I reached out to the Poshmark buyer by commenting on the bundle and her items to reassure that this is an easy fix if she claims wrong item delivered and she is ignoring them. If we verify your claim, we'll send you a label to return the order to the seller and refund your payment. Select Edit to edit an address or select Add Address to enter a new address. So my question is, what happens if the jeans never show up? Seller sent wrong item Hi. Hi! . It's faster than emailing customer service. PM has been a time and energy sucker with hardly any sales at this point. in the bottom right-hand corner, or on the web, select Help > select Invite Poshmark Support > select Yes to confirm. To report the problem: In the app Go to your Account Tab (@username). This is just terrible. Make marketing sense to me since the top sellers are the the ones who have been loyal and consistent with posh and making posh Money. JavaScript is disabled. Go to the Poshmark website, and log into your account. You have 3 days after delivery to inform us if the item has been misrepresented by reporting the problem in the Poshmark app or website with supporting photos. Just annoyed about this situation . But it may be from, Since Poshmark provides the shipping label after the claim is approved, does the buyer (who got the wrong items) have to pay for any shipping at all when handing over the package to the USPS post office? Thanks for being here anyhow! You must log in or register to reply here. You might know that the reason does not qualify for a return under Poshmark policy. Yes I will be shipping back to her, once I know how. Everything You Need to Know. Submitted: 2 day ago . Share tips and tricks, make new PFFs, and banter about. When payment for the full value of items is not exchanged through the Poshmark platform, we cannot guarantee that both parties will ship and transact as promised. Still no information involving my jeans, tracking still hasnt changed at all from when they sent her the label. We were both sent labels, I mailed mine the next day. People have different ideas about the condition and wearability of second-hand clothing. I bought a nice coat from a poshmarker in the past. I purchased a very expensive item and the seller hasn't sent the item and it has been two weeks. Please, please, please create an option to report/remove inactive sellers. Sucks how dishonest people are. Here are some examples: A buyer opened a case stating that the hem of a dress was cut (raw) rather than finished. Category Women Other Shipping/Discount Seller Discount: 10% off 3+ Bundle Take a deep breath (or two or three) and collect yourself. I am a Poshmark Ambassador II. On the share window, select one of the users shown or search for a specific user and select their name. Dont try to lie about it, either. Response: The item was listed as the size on the dress. Click to follow this blog and receive notifications of new posts by email. 24 Must-Have Items for the Online Reseller, 15 More Tips to Become a Top Seller on Poshmark. Similarly, since we often associate things that are Made in China with being cheap, a buyer may doubt the authenticity of your item if thats what the care tag says. 4 Essential Strategies to Make Poshmark Sales, 21 Top Brands to Sell on Poshmark in 2021, 24 Things to Do When Your Items Arent Selling, 21 Places to Get Clothes to Sell on Poshmark. Did you use the label they sent? It's likely something of little or no value like a pair of socks or filler paper. HOME | ABOUT | BLOG | RESOURCES | CONTACT, Posh To Profit 2022 | Terms & Conditions | Affiliate Disclaimer, Is Selling on Poshmark Worth It? Review From a Seller Whos Made Over $77,000 On The App, The Truth About Why Your Items Arent Selling On Poshmark (And What To Do About It! You can list items using the 'sell' tab at the bottom of the app, and it will take you to the listing page. @Tangie4242, I think we would all like to know what the super secret Number of other aspects are so we could make sure we have them covered, Hello, The price a seller pays to Poshmark for a sale is 20%. @Redbull1985 my closet. Press question mark to learn the rest of the keyboard shortcuts. J said: I believe it has happened to me on a few occasions. If you still have additional photos of the item saved to your phone, submit those to support your case. The buyer said, "The sizing/fitting is very weird. Cases typically take 1-2 days to resolve. Seller changed his or her . r/poshmark Join 6 days ago I received my 1099k. I wouldn't expect her to be super prompt, but seeing that you shipped her the dress she bought I would expect the same courtesy from her. In my case the buyer accidentally (supposedly) clicked the wrong button and the funds were issued to me and were not issued initially by Poshmark. The buyer suspects the item is counterfeit. Learn More. Still reply and provide that policy for the Poshmark employee to note. has flaws that weren't mentioned, is the wrong size, has alterations that weren't reported in the listing description, etc.) Open a case! . She order wrong item we. pants No stains/holes Smoke free home Poshmark is a popular website for selling lightly used clothes. Select Comment on Case. Utilizing Poshmarks video feature is another great way to prove the condition of your item. And to add, yes, the money never really "left" me so Paypal didn't have to refund me. I recommend using a cloth tape measure since it's soft and flexible unlike your traditional bulky, rigid one. How to approve a wrong item return request If a buyer has filed a return request for a wrong item, you can approve the return request if you agree with the claim. I'm Arlene. If you the seller were in the wrong and the return request is for a legitimate reason, you can simply respond in the case comments that you accept the return. I don't use PM so I'm asking this question out of curiosity. Seller posted a confusing description. What happens is that a scammer buys a high-value, luxury item - say a pair of Gucci shoes, Chanel accessories, or a Louis Vuitton purse. Now, I teach people how to do the same while skipping years of trial-and-error. She recently sent me an offer for her other jacket listed. Here you'll find everything from Posh Tips to exciting new app updates. 2,465 reviews for Poshmark, 1.6 stars: '$750 for dress that's had a deceitful description. The buyer has only a few days to ship the item. in every case i've seen, if the buyer has accepted the package and/or three days has passed and poshmark has released payment to the seller, forget it. Per Poshmark policy, items cannot be returned because they dont fit. By simply understanding what you're doing wrong and making a few vital tweaks to your Poshmark businessyou could be sailing on the seas to success in no time. Ive had no sales compared to my steady flow. :/ 8 days after purchasing and totally ignoring your buyer is rude. I bought a romper June 16 and I told the girl I need it for a party. Ask posh to send you a label to ship the one sweater back, and a label for the seller to ship the correct label. She would never respond to the seller. Like this post? Ive made over $77,000 selling clothes on Poshmark. makes a series of notes reminding myself to double check items. They may take longer if the case goes over a weekend or Poshmark requests more information or pictures from either party. Personally, I feel weird acting as if the buyer isnt in the room and pretending they dont exist. A message from our SVP of Seller Experience. Please comment below to share feedback. If youre still struggling to get the friendly juices flowing, heres a great phrase to lead with: Im bummed to hear you arent satisfied with your purchase.. Sellers listing such essential items must offer them at reasonable prices and are prohibited from unreasonably profiting from increased demand or disrupted supply caused by emergencies or disasters. Sometimes the best route is not responding at all. Any tips on how I should proceed? Select More Actions. Select My Sales. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I hope to get this one! ; On the web. Since rollout, we've seen huge improvement in the buyer experience and seller sales across the board. However, a buyer cannot request a return because the item didnt fit or they changed their mind. The price was discounted and from the good past experience, i decided to buy it. ; Select Done. I also saw the seller listed the item on a few other sites a week after I paid then when I messaged . I have two of the exact Nike shirts and now I am very worried my closet will be shut down. Also, if youre selling as a business, youll want to keep up a professional image of your business. I asked her Wednesday when she plans to ship ( mind you, this is 6 days after I purchased) and she never replied. Press J to jump to the feed. Click here for details. If you can't be bothered to actually read the item description and respect the seller's policies, then you really shouldn't be on Poshmark. I did. Fast delivery, full service customer support. US-based social marketplace Poshmark has rolled out a suite of seller-focused product releases designed to provide retailers with more customer insights. So posh approves the return but give me only 2 business days to ship it back. Plus, youll have a much better chance of winning the case if you present yourself as calm and even-tempered. They care whether or not you have the item they are searching for. Then you see a charge on your credit card. Hello!! You could also state that you have a video of the condition and packaging the item. If youre not actually in the wrong, try to avoid apologizing. Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window). I think a lot of us have mixed up orders like this, which is a human error, but at this point the blame lies with the other buyer. I received the wrong item from a Poshmark seller thewhitedaisy. They are even lower at their discount stores. New comments cannot be posted and votes cannot be cast. Select a listing. You wont be charged for shipping (will be reimbursed fully) but if you miss the 2 day return Poshmark will close the case. Don't have a tape measure? Seems logical to me. Credit: The Focal Project / Flickr. It's not right for these women to change their minds or make things up. Select Comment on Case. I opened a case so I could return it. WHAT DOES IT MEAN TO HAVE A CASE OPENED ON POSHMARK? Examples of seller errors: Sent the wrong size. One buyer from Mercari was super responsive and friendly to fixing the situation. Some readers provided tips for handling open cases as well: C said: I had an open case with a Gucci watch not working when it arrived to my buyer but I made contact daily to apologize and offer my assistance. She immediately dropped the case and I was paid out with no delay. I used Paypal. Instead of lashing out like a raving lunatic, kill em with kindness. They may not know that they cannot return items due to fit. In most instances, you should provide a response to an open case. Sometimes sellers (including me) make mistakes. Im sorry, Ive never sent packages. You can choose to focus on a specific category, such as beauty products or clothes, or sell various items. This buyer was new to Poshmark and she didn't seem to check messages I sent her that the other buyer was anxious to receive her item and she never answered them. This is sometimes a subjective issue since a lot of Poshmark is second-hand clothing. Wendy pepe 1. I had the same thing happen to me and I couldn't see tracking when the item was re-shipped, it just got delivered about 2 weeks later. Just be warned though, Posh usually makes you send back the whole bundle for the refund. Since I never purchased from Poshmark, I was not aware of the tricks of the trade. Listed on Mar 1, 2023 Jun 24, 2016. The majority of Poshmark sellers ship their orders within a few days of purchase. Multiple items from one seller can be added to the order for the same fee as long as the total weight of the order does not exceed 5 lbs (see Bundles). Provide a professional response. Then send that video to Poshmark via email with the case reference information. Why? At this point I dont care if I get them or not, Id just like a refund. You in? Select Problems/Order Inquiry. . Ordered a raspberry macaron candle and i got this. Instead, gravitate towards phrases like, Im bummed to hear that still convey sympathy and concern without being outright apologetic. From what I understand they can pretty much say anything to get a return. Having a case opened on Poshmark is essentially a buyer requesting to return an item. Thats righteven the most seasoned successful sellers are not immune from it. Add your comments as though you are speaking to the Poshmark employee. I accepted the return but upon finding a stock image of the item found that it was not missing a rivet at all. After all, cases happen to the best of us! Undisclosed wear or damage (no matter how small it is) The seller pulled up a retail site listing indicating that the item was imported. Also, they never mention that you can buy new items on posh at a fraction of the tag price. Here is my theory. If the received item is of the wrong size, or if you change your mind about the product or make a trade offline, they will . Or, you could swap out the second half [of the first sentence suggestion I gave] so that the phrase reads, Im bummed to hear it didnt fit you since that also calls attention to an invalid reason for return. So you should have reported it to Poshmark as soon as you . IS A CANCELLATION THE SAME AS HAVING A CASE OPENED? Sometimes its best to just cut your losses and accept the returnespecially if you know you are the one in the wrong. The first one is to sell items that are over $25 each. Or is it just dropping it into the blue mail boxes they have? has flaws that werent mentioned, is the wrong size, has alterations that werent reported in the listing description, etc.). Their policy states that if an item is rejected the buyer has 5 days to return the item after you send them a return label. Buyers like to know youre sincere. These tips highlight that sellers sometimes go above and beyond for our customers and we do appreciate them! I purchased a very expensive item and the seller hasn't sent the item and it has been two weeks. One buyer from Mercari was super responsive and friendly to fixing the situation. If not, you can open a counter case. Even if only one thing is incorrect. Why not promote posh as a great place to shop?? I had received an email from Poshmark stating that a case had been opened because the buyer stated that an item was "broken, damaged or stained." They mentioned the policy of asking the buyer to describe the issue and sending photos. SAME HERE. I just purchased a bag and the seller accepted my offer within an hour. Theres no harm in having a case opened against you or accepting a return. The buyer can screenshot negative comments and publicize any bad behavior. As an online seller, cases and returns come with the territory, so you need to figure them into your business model. Select the order with status Case in review. If the seller remains unresponsive and the order is not shipped within 7 days, buyers will be able to cancel the order on their end on . New comments cannot be posted and votes cannot be cast. I was just wondering how long theyre going to make me wait and give me the run around before refunding me. When payment for the full value of items is not exchanged through the Poshmark platform, we cannot guarantee that both parties will ship and transact as promised. This is my daughter first time ordering from Poshmark .