The Federal Communications Commission (FCC) regulates cable and satellite services to protect consumers. Even if you don't and you do eventually need to escalate, you'll be able to do it quickly and use the ineptitude of those bottom tiers to help you get what you need from the higher ones. Philadelphia, PA 19102 David N. Watson serves as President and Chief Executive Officer, Comcast Cable. Take it from meyou need to play ball too, or you'll miss a great opportunity. These Britrail England Flexi Passes are taking forever to refund. how do i contact comcast executives. What are Virginia Woolf views on modern fiction? See answer (1) Copy. david_cohen@comcast.com, ralph_roberts@comcast.com, marlene_dooner@comcast.com , marlene_s_dooner@comcast.com, leslie_a_arena@comcast.com, leslie_arena@comcast.com , daniel_j_goodwin@comcast.com, daniel_goodwin@comcast.com, payne_d_brown@comcast.com , payne_brown@comcast.com, kerry_knott@comcast.com, joseph_w_waz@comcast.com, joseph_waz@comcast.com, victoria_clarke@comcast.com, jim_coltharp@comcast.com, sena_fitzmaurice@comcast.com, susan_gonzales@comcast.com, brian_kelly@comcast.com, melissa_maxfield@comcast.com, cindy_parsons@cable.comcast.com, eilene_vaughn-pickrell@cable.comcast.com, theressa_davis@cable.comcast.com , kelle_maslyn@cable.comcast.com, ray_child@cable.comcast.com, steve_kipp@cable.comcast.com , lurlean_davis2@cable.comcast.com, tom_yates@cable.comcast.com, helen_bell@cable.comcast.com, bob_curtis@cable.comcast.com, jim_beletti@cable.comcast.com, greg_aschenbach@cable.comcast.com, lori_kohler2@cable.comcast.com, ralph_roberts@cable.comcast.com, joseph_collins@cable.comcast.com, decker_anstrom@cable.comcast.com, sheldon_bonovitz@cable.comcast.com, michael_sovern@cable.comcast.com, kenneth_bacon@cable.comcast.com, jeffrey_honickman@cable.comcast.com, brian_roberts@cable.comcast.com, jeff_shell@cable.comcast.com, sherman_henderson@cable.comcast.com, george_roberts@cable.comcast.com, derrick_clark@cable.comcast.com, esl_corp@cable.comcast.com, stephen_burke@cable.comcast.com, david_watson@cable.comcast.com, john_schanz@cable.comcast.com, william_connors@cable.comcast.com, michael_doyle@cable.comcast.com, john_ridall@cable.comcast.com, bradley_dusto@cable.comcast.com, bill_connors@cable.comcast.com, douglas_gaston@cable.comcast.com, kevin_casey@cable.comcast.com, brian_roberts@comcast.com, john_morabito@comcast.com, kim_scardino@comcast.com, joe_waz@comcast.com , audit_committee_chairman@comcast.com, smbonovitz@duanemorris.com, ralph_j_roberts@comcast.com, julian_a_brodsky@comcast.com, julian_brodsky@comcast.com, roger_paul@cable.comcast.com, marc_broadnax1@cable.comcast.com, wayne_hall@cable.comcast.com, charlie_kennamer@cable.comcast.com, andrea_agnew@comcast.com, brooke_manbeck@comcast.com, jerome_espy@cable.comcast.com, marybeth_schubert@cable.comcast.com, mark_apple@cable.comcast.com, darcy_rudnay@comcast.com, darcy_rudnay@cable.comcast.com, jennifer_khoury@comcast.com, jennifer_khoury@cable.comcast.com, jenni_moyer@comcast.com, jenni_moyer@cable.omcast.com, charlie_douglas@comcast.com, charlie_douglas@cable.comcast.com, john_demming@comcast.com, john_demming@cable.comcast.com, sena_fitzmaurice@cable.comcast.com, colleen_rooney@comcast.com, colleen_rooney@cable.comcast.com, corporate_communications@comcast.com, shawn_feddeman@cable.comcast.com, eastern_press@cable.comcast.com, rich_ruggiero@cable.comcast.com, reg_griffin@cable.comcast.com, erica_smith1@cable.comcast.com, elizabeth_mars@cable.comcast.com, andrew_c_johnson@cable.comcast.com, david_johnson@cable.comcast.com, dave_johnson@cable.comcast.com, sherman_peterson@cable.comcast.com, steve_burke@cable.comcast.com, peter_golfinopoulos@cable.comcast.com, jim_bellamy@cable.comcast.com.com, john_colucci@cable.comcast.com, bobillinois_cole@cable.comcast.com. In addition to contacting the company by email or telephone, consumers can contact Comcast via mail at its corporate headquarters in Philadelphia, Pennsylvania. Comcast Corporate Office Learn how we're helping you stay connected virtually, from. Remember, once your issue is resolved and you've gone away, executive support reps have a greater obligation to report on how an issue got out of hand in the first place. You should consult your own tax advisor regarding the applicability of any state, local and foreign tax laws. Who is the head of Comcast customer service? Chief Financial Officer. Title photo made using Musicman (Shutterstock) and Faysal (Shutterstock). 2023 FairShake. They got more done in a few weeks than I did in over two years. Store Locator Before you aim right for the top, give those lower tiers a chance first. Make sure you know all of their names, take down their numbers, and let them know who else has been in touch with you. Want VIP treatment? As you can see, he figured out that the Comcast corporate email address format was firstname_lastname@cable.comcast.com,. 215-286-8960, brian_roberts@comcast.com David N. Watson, President & Chief Executive Officer, Comcast Cable. I contacted Xfinity employee via online chat to see if there was a package that would lower my bill and the representative swore that he found a package that included all the things my current. Shareholders and other interested parties may address correspondence to the Board, Lead Independent Director, any other particular director, any committee of the Board or any other group of directors, in care of Thomas J. Reid, Secretary, Comcast Corporation, at the following mailing or e-mail addresses: The Secretary, or his designee, promptly reviews all such correspondence and, as appropriate, forwards any correspondence to the Board or other addressee based on the subject matter of the correspondence. The services are primarily geared toward sports and entertainment. Any such correspondence relating to accounting, internal accounting controls or auditing matters is handled in accordance with procedures established by the Audit Committee. Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues. It's important to keep detailed records of your conversations, both before and after you've gotten a hold of someone who can help.You'll need those dates, times, and names to show executive support that you've done your due diligence and gotten nowhere. When I dealt with Verizon Wireless and Comcast, I made a point to follow-through and hang on to contact information in both cases, and both times things worked out in my favor. June 14, 2022; utpal parrikar education . Descubr lo que tu empresa podra llegar a alcanzar. Best of the Best. Or worse, your issue never gets resolved even after you talk to someone. Charges for pay-per-view or pay-per-channel programming . distance learning to work-from-home. An All-American in squash, Brian competed six times in the Maccabiah Games in Israel. Make use of services like GetHuman, which can connect you with a real person or schedule a callback from the company you need to talk to. You may have to enter a lot of personal information to get connected, including your ZIP code. Andrew Kelley is the CEO and Founder of CallRed. There's usually no wait time, and the agents are specially trained to be helpful and expedite your issue. Thanks for visiting Consumerist.com. People need to know someone is out there to help! Roberts owns or controls about 1% of all Comcast shares but all of the Class B supervoting shares, giving him an undilutable 33% voting power over the company. Let the rep you worked with know that everything is in order, and that you'd like to hold on to their contact information in case the issue crops up again. Can I get my 173,116 Chase Ultimate Rewards points refunded? It looks like portions of our site are being blocked! how do i contact comcast executives. air pollution monitoring & mapping; artificial intelligence in agriculture; coastal flooding & management is comcastcares_support@comcast.com. Tom Karinshak Security Keys Are the Best Way to Protect Your Apple ID, Use a Can of Soup to Make a Lazy Chicken Pot Pie. Comcast Corporation Comcast Center 1701 JFK Boulevard Philadelphia, PA 19103. Less Than $6 A Month, Comcast CEO On Expanding Data Caps: The More You Use, The More You Pay, Here Is Comcasts 10-Point Action Plan For Winning Over Customers, May 8: Last Day To Sound Off About The Real IDAct, easy it is for criminals to social engineer your personal info. How do I contact Comcast executives? I went this route with my issue with Verizon Wireless after exhausting both their regular support and Twitter support channels, and got a call back within an hour after my email, from two different executive CS reps eager to resolve my issue. Comcast is described as a family business. If you continue to use this site we will assume that you are happy with it. . We're committed tokeeping you connected. There's no reason you should ever feel like you're stuck, or have no one to escalate to. Finally, you might try using executive email addresses, or the Executive Email Carpet Bomb, as our friends at The Consumerist put it. Use what happened on your previous calls or in your tweets as the scaffolding for your story. Who is Jason crabb mother and where is she? What is the corporate office for Xfinity? The SEC Filings on this page are provided by EDGAR (www.sec.gov), the Electronic Data Gathering, Analysis, and Retrieval System of the U.S. Securities and Exchange Commission (SEC). The information here is provided for your convenience only. Consumer Alert: No more automatic refunds for skipped ports? The email address To contact Brian Roberts, CEO of Comcast, you can email the company since his private email is not available. Comcast Center, 1701 John F Kennedy Blvd Philadelphia, PA, US (HQ). I know that trick.) If you go right to the top tiers without a case history, youll get immediately handed down to the regular customer service queue. On the Ticket Details page, select Request Update or Escalation. Comcast services 40 states, while Medicom is available in 22 states and Cox Communications in just 18. Each piece of evidence you present is more fuel on the fire. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. Let's go. They canceled my flight. If you continue to have problems, don't start from square one, go right back to your last point of contact. What is the answer punchline algebra 15.1 why dose a chicken coop have only two doors? Each time I've been reached out to exec-level support, I've always gotten two or three people respond and offer their assistance. Call the Main Line for Comcast's Executive Offices at (215) 286-1700. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Make sure you know all of their names, take down their numbers, and. If a refund you were promised doesn't come through, or you're billed for something you shouldn't be, you'll want to pick up from where you left off, not start over from scratch. Why wont Comcast remove my early termination fee? Going off the handle because you feel stuck won't get you to the right people, and it won't get you the results you really want. (Be prepared: some customers have reported hostile and aggressive responses from Comcast when they try this out.). If you want to contact Comcast to start a legal process, there are two ways: Begin Small Claims Court proceedings by contacting Comcast at their legal address. Eventually, I was fed up, and went over their heads and found ways to get executive level support. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247. Search Our help is free. Here are some customer service hacks you can use to contact Comcasts corporate office and potentially reach a real person: Call the Comcast VIP Customer Service number at (855) 869-7188. To contact Brian Roberts, CEO of Comcast, you can email the Comcast lies about customers cable bill can you help him fix it? If you are writing a letter to register a complaint, remember to use professional and courteous language, be specific when describing the problem, and state how you hope Comcast can remedy the situation. Mark Woodbury: Expanding the Universal Brand with New Destinations and Experiences, Prasanna Gopalakrishnan: Creating an Open, Inclusive, and Thriving Environment, Kunle Ekundare: Bringing the New Next Generation Xfinity xFi Gateway to Life, Linda Yaccarino: Building a One Video Future For Advertisers & Partners, Broderick Johnson: Championing Digital Equity - A Story of Partnership, Executive Vice President, Comcast Global Audit & General Auditor, Executive Vice President, Legal Regulatory Affairs & Senior Deputy General Counsel, Executive Vice President & Senior Deputy General Counsel, Comcast Corporation and Executive Vice President & General Counsel, Comcast Cable, Executive Vice President, Global Corporate Development & Strategy, Executive Vice President, Comcast Corporation and General Counsel of NBCUniversal, Executive Vice President, Public Policy & Executive Vice President, Digital Equity, Executive Vice President, Corporate Strategy, Comcast Corporation and Chief Financial Officer, NBCUniversal, Executive Vice President, Chief Accounting Officer & Controller, Executive Vice President, Federal Government Affairs, Executive Vice President, Investor Relations, Chairman and Chief Executive Officer, Comcast Spectacor, President & Chief Executive Officer, Comcast Cable, Executive Vice President and Chief Diversity Officer, Comcast Corporation & President, Comcast NBCUniversal Foundation, Senior Vice President, Corporate & Financial Communications, Senior Vice President, Brand & Digital Communications, Comcast Corporation, Senior Vice President, Government Communications, Senior Vice President, Corporate Financial Planning and Analysis, Senior Vice President, Chief Compliance Officer, and Senior Deputy General Counsel, Senior Strategic Advisor, Federal Government & Corporate Affairs, Senior Vice President, Diversity, Equity, and Inclusion, Senior Vice President, External & Government Affairs, Senior Vice President & Senior Deputy General Counsel, Senior Vice President, Chief Mergers & Acquisitions Counsel and Senior Deputy General Counsel, Senior Vice President, Internal Communications, Senior Vice President, Senior Deputy General Counsel & Assistant Secretary, President, Connectivity Services and Consumer Experience, Chief Financial Officer & Executive Vice President, Comcast Cable, Senior Vice President, Military and Veteran Affairs, President, Technology, Product, Experience, Comcast Cable, Senior Vice President and Chief Diversity Officer, Comcast Cable, President, Content Acquisition, Comcast Cable, Executive Vice President, Human Resources, Chairman, Content Distribution, NBCUniversal, Chairman, Universal Filmed Entertainment Group, Chairman, NBCUniversal Television and Streaming, Executive Vice President, Chief Diversity Officer, NBCUniversal, Chairman and Chief Executive Officer, Universal Parks & Resorts, Chairman, Global Advertising and Partnerships, Group Director, Strategy and Partnerships, Group Chief Marketing, Corporate Affairs and People Officer, Executive Vice President & Chief Executive Officer, UK & Europe, EVP and Chief Executive Officer New Markets and Businesses, Chairman & Chief Executive Officer, Comcast Corporation. Youll also connect with other readers who want to make the world a better place. Who does Cecily suggest Miss Prism take a walk with? We've offered tips on how to get great customer service before, and even some helpful shortcuts to remember when dealing with a bureaucratic service department. You can try to reach out to the company . Comcast Customer Service - Xfinity Technical Support How can we help? It does not purport to be complete or to describe the consequences that may apply to you given your particular taxes. Regardless of the position of the person you're speaking to, they answer to someone, and that person answers to someone else. Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Comcast calls its customers more shocking names. He was recognized byBarronsas one of the Worlds Best CEOs, named a Businessperson of the Year byFortunemagazine and named one of Americas top CEOs byInstitutional Investormagazine for the 17th time. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Comcast: FCCs Set-Top Box Proposals Impossible. At this direct line to Comcast's corporate office you can ask to speak with senior Comcast executives like the CEO or General Counsel (Comcast's top lawyer). He graciously offered his expertise for this article, and we thank him. Brian has worked at Comcast since graduating from The Wharton School of the University of Pennsylvania. Where is Rembrandt in The Night Watch painting? I cant say enough good about this company! Whoops! We use cookies to ensure that we give you the best experience on our website. Thanks for visiting Consumerist.com. Philadelphia, PA . What did the Nazis begin using gas chambers instead of mobile killing units and shooting squads after a while. Call the Main Line for Comcasts Executive Offices at (866) 429-0152. Emails found on company website comcast_privacy@comcast.com 100% Support 0 0 Emails found on 3rd party websites misha_mcclure@comcast.com 99% 0 0 But if youre looking for how to contact Comcast, you probably already tried those options, and are looking to contact a real person at Comcast who can actually do something. Our team is here to help. We've learned that Comcast has a special customer service department just for wealthy and famous customers. Ask Xfinity 24/7 support Find helpful guides, common solutions, and more. What should I do? Check your browser settings or contact your network Even if your issue really is resolved, follow up anyway. This information is based off of a successful EECB an reader launched. You might start trying to contact Comcast on their Main Customer Service line at 1-800-XFINITY or (800) 934-6489 or through their online customer service at https://www.xfinity.com/xfinityassistant/. For press inquiries only, please call the 24/7 PR hotline at 212-413-6142 or e-mail MSNBCTVinfo@nbcuni.com. Comcast has no control over the information provided by EDGAR and cannot guarantee the sequence, accuracy, or completeness of any information or data displayed through EDGAR. Its most effective to make the reader relate to your issue, and include the words please and thank you. Under his leadership, Comcast has grown into a global company uniquely positioned at the intersection of media and technology with three primary businesses, Comcast Cable, NBCUniversal and Sky. Who is the head of Comcast customer service? You can follow the CallRed team at @CallRedApp on Twitter. For general questions, call 1-888-225-5322 (TTY: 1-888-835-5322). Shop sales in every category.Uh-oh, overstock: Wayfair put their surplus on sale for up to 50% off. It often gets customers what they want, but can take some navigation. Whos Right? If you can't tell, working with executive customer support is a bit of a different beast than talking to a standard tier-one rep. To sue Comcast you start by sending a demand letter to contact Comcast at their legal address is an initial step in the Small Claims process. If you continue to use this site we will assume that you are happy with it. Programming carried on the system . Inquiries relating to our XFINITY services should be directed to Xfinity.com/support or 1-800-XFINITY (1-800-934-6489). boeing 767 patriot express. Call the Main Line for Comcast's Executive Offices at (215) 286-1700. Sears couldnt deliver my appliances. Comcast Complaints: How You Can Get Justice (and Money Back). On another note, please be sure to include specific details on the issues you're facing. After your issue is resolved, stay in touch with the reps you spoke to. Call the Main Line for Comcast's Executive Offices at (866) 429-0152. If you need help with any problem,please contact us through this form. Today, Comcast Corporation has approximately 186,000 employees worldwide and $121 billion in annual revenue. Its been eight months. Call the Main Line for Comcasts Executive Offices at (866) 429-0152. The information in this document represents our understanding of federal income tax laws and regulations, but does not constitute personal tax advice based on your specific situation. And what to do if they wont listen. Other images by State Farm, EmsiProduction, Laura Blankenship, Tim Parkinson, and blu-news. Hello, Dummy! home; about us. Wheres my airline ticket refund from GotoGate? how do i contact comcast executives. Begin typing your search term above and press enter to search. Take your complaint beyond customer service and get a real resolution. The stakes are higher, they need more information to help you, and they have more power to actually get things done. It's even more important when you're dealing with executive-level support. At this direct line to Comcasts corporate office you can ask to speak with senior Comcast executives like the CEO or General Counsel (Comcasts top lawyer).